Topic hub
Troubleshooting
Browse practical IPTV articles about troubleshooting, including setup choices, troubleshooting paths, and follow-on guides.
Troubleshoot and fix
Start here when something fails, stalls, or behaves differently than expected.
If you're noticing that the channel logos are missing or not displaying correctly in your TiviMate app, you're not alone. This commonly occurs due to issues with the playlist sources, app settings, or cached data.
If the program guide in your TiviMate app shows TV schedules that don't match your local time—like shows starting too early or too late—then your Electronic Program Guide (EPG) time offset is incorrect.
When your program guide on TiviMate shows wrong times—for instance, programs starting hours earlier or later than they actually air—it's often due to an incorrect EPG (Electronic Program Guide) time offset setting.
When the Electronic Program Guide (EPG) times in your TiviMate IPTV player don’t align with actual broadcasts, the program schedule appears offset — showing start times earlier or later than they actually occur.
If your channel logos are missing in TiviMate, the problem usually stems from your IPTV playlist lacking logo information, incorrect logo paths, or caching issues within the app.
Missing channel logos in TiviMate can diminish usability and make navigation confusing. The issue often arises when the playlist or app fails to supply or fetch the logo metadata correctly.
If the program guide (EPG) in your TiviMate app shows incorrect times—programs starting earlier or later than the actual broadcast—the cause is usually an inaccurate EPG time offset.
If your TiviMate app is failing to load or update the Electronic Program Guide (EPG) despite using a known EPG source URL, this article addresses the reasons behind this issue and practical steps to resolve it.
If you open TiviMate and notice that your IPTV playlist loads correctly but the Electronic Program Guide (EPG) data is missing or not showing, this indicates a disconnect between your channel list and the program guide data.
If you've encountered an "Xtream Codes authorization failed" error in the TiviMate app, it means the app cannot successfully verify your IPTV service login credentials against the IPTV provider's server.
When the Electronic Program Guide (EPG) fails to load in the TiviMate app, it means that the schedule and program information for your IPTV channels are not appearing.
When you encounter "Xtream Codes login failed" errors, it means your IPTV client cannot successfully authenticate your credentials with the Xtream Codes server.
Compare options
Useful when you are choosing a format, workflow, device, or connection path.
When deciding how to access IPTV channels, two common formats you may encounter are M3U playlists and Xtream Codes portals. While both serve as methods to deliver IPTV content, they function quite differently, affecting how users set up.
More in this topic
Additional guides that connect to this hub without fitting a narrower troubleshooting or comparison bucket.
If your TiviMate playlist does not update after hitting the refresh button, it usually means the app isn't successfully reloading or retrieving the latest playlist data.
If your TiviMate playlist does not update after hitting the refresh button, it can be frustrating and disruptive to your viewing experience.
If your IPTV service frequently freezes when you switch channels, the cause is usually buffering delays triggered by network performance, streaming server responses, or your device's ability to handle data quickly.
When you refresh your playlist in TiviMate and the content doesn’t update, it can be frustrating. This occurs because TiviMate relies on a functional playlist URL and an active IPTV service.
If your TiviMate playlist isn't updating after you hit refresh, it usually means the app isn't able to download or recognize the latest version of your playlist.
IPTV freezing during channel switching happens when the video abruptly pauses or the interface becomes unresponsive just as you change channels.
If you encounter an error saying "username password incorrect" when logging into Xtream Codes, it means the credentials provided do not authenticate successfully with the server.